An exciting opportunity has arisen for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding ICT Department as a Technical Support Engineer . This will involve providing 1st line and 2nd line technical support across the Trust. It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant, effective and efficient manner. As part of Digital Services, the Customer & Technical Support Team is responsible for providing technical support for Trust users and devices, ensuring the effectiveness of equipment and software in supporting key applications such as email and clinical information systems. This role utilises excellent technical knowledge and experience to provide flexible support to many tasks within the Customer and Technical Support Team. To carry out incident and problem diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management. #TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team. The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment To participate fully as a member of the Customer & Technical Support Team to deliver a timely and professional technical support service to all staff, to include: • Equipment and software installations. • Diagnosis and resolution of a range of technical issues, identifying and analysing sources of variations. • Participation in mixed skill teams as required to achieve project goals and deadlines. • Leadership of small project teams and distributing tasks to other staff where appropriate. • Planning tasks and activities which may require adjustment due to variable workload and frequent interruptions. • Maintenance of technical documentation, including the Asset Register. • Production and maintenance of knowledge base entries covering known issues. • Testing of IT systems proposed for use within the Trust including applications & hardware. A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010. This advert closes on Sunday 8 Jun 2025. Location : Woodbeck, Retford, DN22 0PD